We’re a happy and hardworking crew who all bring together different skills and experiences to make up our Gone Crabbing team.
Having spent years being an employee and now an employer, Susie is determined that she wants everyone to be involved in the business as much as possible and to feel that their opinions and efforts are valued and appreciated.
As a brand we strive to provide the best quality products for our customers and we aim to achieve outstanding customer service so that everyone leaves their shopping experience 100% satisfied. Equally we entrust our staff to be the face of Gone Crabbing and we want them to be part of our continued journey as Gone Crabbing grows.
The bottom line is that we want everyone who is involved in the GC brand to be happy - suppliers, staff and customers. Smiles all around basically!
All of us are happy to deal with any enquiry or problem you may have - so just pick up the phone and we will chat it through with you.
Susie Mason - Chief Crab
Susie is a Norfolk gal but now a Cornish convert. Her love of the seaside as a child and her knowledge of the tourist market led her to create Gone Crabbing. Susie lives in an ancient cottage in coastal Cornwall with her partner Dicki and their mismatched pack of four dogs - Ugly, Walter, Billie and the furbaby, Tinkerbell. Susie loves spending her free time on her boat, in the garden followed by an occasional(!) glass of Prosecco with friends.
Richard (Dicki) Patrick - Sales Director
Dicki was born and bred in Stourbridge, West Midlands. Dicki has 30 years’ retail experience, is our Sales Director and is very much involved in the day-to-day running of the business. A keen sportsman - he competes in triathlons, marathons, ultras, and now ultra ultra marathons. He has completed the Norfolk Superhero several times, the Edinburgh and Cornwall Marathons, ran The Plague (64 miles) and recently completed the Arc of Attritian (100 miles). We all sit over our cups of tea wondering where he gets his energy from!
Claire Houghton - Shop Manager - Norfolk
Claire is a Norfolk gal too who is the face of our Gone Crabbing shop having had years of retail experience. Her other big love is horses, and when she isn’t manning the shop she can be found mucking out, riding and taking her two cheeky terriers - Buttons and Dotty - for long rambles along the Norfolk coast ending up in the local hostelry. She loves skiing, swimming and is trying to love running albeit unsuccessfully!
Zera Knights - Sales Assistant - Norfolk
Zera is part of our Dalegate shop team working alongside Claire, our Manageress. She is proving a great asset to Team Crab and is a whizz dealing with customer queries. Zera is a true Norfolk Gull who has enjoyed working in retail for the past few years. She loves long Norfolk strolls, horse riding and doing crafts in her spare time. She also has a love for baking (and eating the goods!)
Georgie Mason – Administrator
Georgie is Susie’s daughter and has seen Gone Crabbing grow from the beginning. She has worked in the shop when she lived in Norfolk and now, having moved to Cornwall, helps with Admin and keeping Gone Crabbing ticking along in the background. Georgie loves Yoga, long walks along the Cornish coast, and taking her (naughty but cute!) Romanian Rescue puppy, Maggie, out on the paddleboard.