Terms and Conditions

If you have any questions about products featured on our site please do not hesitate to contact us at info@gonecrabbing.co.uk or phone +44 (0)1503 273452. Likewise if you have any queries regarding your order please send an email to orders@gonecrabbing.co.uk

Ordering

Find the products you like, select any options that are required and click on the 'Add to bucket' button on each item.

Repeat the process for each item you would like to buy.

Once you have finished shopping you can review the items in your shopping bucket. You can now choose to return to the sale pages to add more items or remove individual items if you have changed your mind.

Once you are happy with your selection proceed to the checkout where you will be asked to select shipping and enter your payment and personal details.

Postal Options

Royal Mail 2nd Class £3.95 (3-5 working days)

Royal Mail 1st Class  £4.95 (1 to 2 working days)

Please note due to the size of the windbreaks these will be sent out by a signed for courier service

UK Express Delivery - £9.95 (This is a next day service for all orders placed before 12 noon Monday-Thursday)
Europe Standard Delivery - £18.00
International Standard Delivery - £30.00

Collection in person is free and we can sometimes deliver certain items.

Prices may vary, particularly heavy, fragile or very valuable items. You will be advised of any additional postage costs by email before items are shipped.

Weekends and bank holidays are not classed as working days. Some items may require a higher shipping charge. In this instance we will notify you by email.

Orders may require a signature upon receipt. Orders are processed as quickly as possible. We do endeavour to deliver within the guidelines indicated, however the time scales do not take into account possible delays caused by payment authorisation.

Duty Payments

Please note: Goods delivered to some destinations may be liable for import duty, taxes, levies and other charges imposed locally. The recipient of the goods is responsible for all such charges, and will receive a separate request for payment. If you are ordering goods to be delivered to someone else, please make sure they are aware that they will be liable for them. Unfortunately we have no control over these charges and cannot predict what the costs might be. We advise that you check the charges that might apply in any country before ordering goods for import.

If you have any questions regarding shipping, please email info@gonecrabbing.co.uk 

Payment

All payments are processed through Shopify. We accept all major credit and debit cards.

Payment is debited as soon as you place your order.

Security

All transaction details are encrypted and are stored on a secure server. In the event of payment refusal we will contact you via phone or email.

Please note we do not accept payment via bank transfers.

Returns

We are happy to exchange or refund goods within 14 days of purchase. Goods must be returned with your receipt and be in the condition they were purchased. Shipping costs are excluded.

To return goods please contact us via email at orders@gonecrabbing.co.uk and inform us of your plans to return your item(s) to us and take your parcel to your nearest post office. Goods are returned to Gone Crabbing at your own expense and risk. We recommend that you send the returns by Special or Recorded delivery depending on the value of the item(s) and ensure you retain proof of postage.

Goods should be returned to:

Gone Crabbing Limited
Bridles
Talland Bay
Looe
Cornwall PL13 2JA

You will be notified by email once returned goods have been received by us and refund processed.

Please note that items brought as presents can only be refunded to the original cardholder.

Important information:

Returned products must be in new, unused and in unworn condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item, or any wear on the tags. We do not accept any item with any indication that it was used. In such cases the item will be returned to the purchaser. 

If you wish to exchange an item for a different size please return the item to us as above. We will ship your alternative size once we have received your returned merchandise. If the alternative size is unavailable we will inform you and credit your card. We do not exchange items for alternative styles. If you would like to try something different we suggest you return the item for a refund and reorder the new item separately. 

Faulty items or late returns

For all faulty items or returns past the 14 day return period please contact us at info@gonecrabbing.co.uk for return advice.

Terms of Use

Your access to and use of www.gonecrabbing.co.uk is subject exclusively to the following Terms of Use.

1) You will not use www.gonecrabbing.co.uk for any purpose that is unlawful or prohibited. By using www.gonecrabbing.co.uk you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms of Use you must immediately stop using this website.

2) We reserve the right to update or amend these Terms of Use at any time and your continued use of www.gonecrabbing.co.uk following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms of Use regularly for any changes.

3) www.gonecrabbing.co.uk may include links to third party websites that are controlled and maintained by others. Any link to other websites is not necessarily an endorsement of such websites and you acknowledge and agree that www.gonecrabbing.co.uk is not responsible for the content or availability of any such sites.

4) You also acknowledge and agree that www.gonecrabbing.co.uk is not responsible for any data or financial loss arising from the use of the third party ecommerce sites associated with this site.

5) You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

6) www.gonecrabbing.co.uk and its content are protected by copyright, trademarks and other intellectual property rights and laws. In accessing www.gonecrabbing.co.uk you agree that you will access the contents solely for your personal, non-commercial use. In regards to content, none shall be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of www.gonecrabbing.co.uk for personal, non-commercial home use only.

7) You agree to indemnify and hold www.gonecrabbing.co.uk harmless from and against any breach by you of these Terms of Use and any claim or demand brought against www.gonecrabbing.co.uk by any third party arising out of your use of the website, posted or transmitted through the website, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by www.gonecrabbing.co.uk in consequence of your breach of these Terms of Use.

8) Use of www.gonecrabbing.co.uk is at your own risk. To the extent permitted by law, www.gonecrabbing.co.uk will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

9) These Terms of Use shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

10) Nothing in these Terms of Use shall affect your statutory rights as a consumer.

Declarations of Conformity

Please click here to view and download Declarations of Conformity for the Gone Crabbing oven gloves.